Day-to-day
Monitoring, patching, policy and support are delivered remotely for speed and consistency.
On-site services
Remote by default. Present when it matters.
Routine management is delivered remotely. On-site attendance is included during onboarding where agreed; future visits are scoped and quoted separately.
During onboarding
Agreed on-site work can support discovery, deployment and knowledge transfer.
Future visits
Every later visit is quoted in writing against location, duration and availability.
New Zealand rate card
Known rates before attendance.
| Zone | Description | Hourly rate | Minimum callout | Travel |
|---|---|---|---|---|
| Zone 1 — Metro | Within 30 km | $180/hr | 2 hours | Included |
| Zone 2 — Regional | 30–100 km | $180/hr | 3 hours | $1.20/km |
| Zone 3 — Remote / Inter-region | 100 km+ | $220/hr | 4 hours | Travel, accommodation and per diem at cost |
| After-hours | Outside 08:00–18:00 weekdays | 1.5× rate | 2 hours | By zone |
| Weekend / Public holiday | Any attendance | 2.0× rate | 2 hours | By zone |
| Emergency / Short-notice | Less than 24 hours’ notice | +25% surcharge | By zone | By zone |
Clear scope. Clear cost.